VOIP Enterprise Dashboard – tracking telecommunications system performance metrics

This is a digital dashboard submission by an Italian Dashboard Spy. Grazie, signore. We have here an enterprise dashboard system for use in a telecommunications company to track performance metrics of a Voice Over IP or VOIP network. The various gauges track the number of calls by various criteria. I’m puzzled as to what the number labels in the metrics mean but that’s simply because of lack of subject matter expertise. I suppose they represent certain telephone lines or groups? Also, what exactly are the “Units” in the Last 5 Minutes of Calls metric? How is volume measured?

VOIP Metrics Dashboard

So what or who is The Dashboard Spy? As his about page states, The Dashboard Spy is just a guy interested in the design of enterprise dashboards. He could not find any executive dashboard design source books (or even screenshots of real business dashboards) and so set about creating his own. Finally convinced to post his extensive collection of dashboard screenshots online, he was amazed to find how popular it has become. If you have a nice screenshot of a digital dashboard, balanced scorecard, or any business intelligence graphic to share, please send an email to info _at_ dashboardspy.com. Also check out The Dashboard Spy’s favorite books on business dashboards.

PS: If you find yourself part of an enterprise dashboard effort, you must study Enterprise Dashboards: Design and Best Practices for IT, the only book on actually implementing enterprise dashboards.

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