This Service Level Agreement (SLA) Dashboard comes courtesy of a Dashboard Spy in the IBM Service Management organization who has worked on multiple projects in the area of Process Management. Process Managers are applications that implement and manage procss flows involving people, information and technology components. The goals of PM applications are to improve organizational productivity and also provide the means of meeting goverance and compliance requirements.
Monitoring service level performance and SLA administration are key features of Process Manager applications. SLA dashboards are perfect for providing executive level views of overall performance.
Here is a screenshot of the IBM SLA Dashboard used by the ITIL Rapid Deployment Extenstions project team:
Click on the more link to read more about this service level administration dashboard: