Call Center Dashboard – Agent scorecard for talk time, calls answered, hold time, escalations

Dashboard Sample: Help Desk Dashboard. Here is an call center dashboard from 2001 that stills looks fresh (except for the clip-art style traffic lights). This series of dashboard screenshots go from a high-level look at summary statistics on call metrics and escalations, to advanced multi-dimensional reporting. The last screen gives a peek at the administration aspects of configuring reporting run times. Note the left side links to other sites – too prominent to my taste. Anyway, these enterprise dashboard screenshots are from http://www.symmetrics.net/resources/html/newsletters/crystal-sccs/oct01/10-01_newsletter_Symp.htm.

Scorecard Screenshot

Digital Dashboard Screenshot

Enterprise Dashboard Screenshot

Executive Dashboard Screenshot

Dashboarding Screenshot

So what or who is The Dashboard Spy? As his about page states, The Dashboard Spy is just a guy interested in the design of enterprise dashboards. He could not find any executive dashboard design source books (or even screenshots of real business dashboards) and so set about creating his own. Finally convinced to post his extensive collection of dashboard screenshots online, he was amazed to find how popular it has become. If you have a nice screenshot of a digital dashboard, balanced scorecard, or any business intelligence graphic to share, please send an email to info _at_ dashboardspy.com. Also check out The Dashboard Spy's favorite books.