Information Technology Management Scorecard – measuring effectiveness in six areas

Enterprise Dashboard Tag: IT Management Dashboard, CIO Dashboard

Back in 2000, the Canadian Pacific Railway pushed a big scorecard initiative. A Dashboard Spy in the Information Systems department (a nice Canadian who calls his company the “choo-choo, eh?”) sent me a screenshot of the IS department’s digital scorecard. Ratings are gathered in the six areas of IT Leadership, Project Management, Service Delivery, People Management, Client Satisfaction and Technology Management. Red/Yellow/Green dials indicate the scores. Of course, Red was not an option.

I say that “red is not an option” only halfway facetiously. I was on a project where after many months of hard work creating an IT reporting dashboard, changing business flows and finally launching the dashboard, we saw that month after month, there was nothing but “green” status lights for projects and applications. The CIO thought of a great way to handle the situation. He said “What you are telling me is that you never have any issues. That must mean that your IT budgets are too high. I’m cutting them until I see some red lights.”

Needless to say, accurate reporting was seen after that!

IT performance scorecard

Homework: If you are using dashboards to measure project performance, a must-read book is The Project Management Scorecard: Measuring the Success of Project Management Solutions. For Side Note: Hey, Dashboard Spies!: Do you know how smart you are getting by reading The Dashboard Spy? From pig production to airplane crew size optimization to monitoring presidential campaigns, we’ve examined enterprise dashboards from all aspects of business. I’ll do my share to keep snooping around for those elusive dashboard screenshots that keep this dashboard screenshot collection interesting.

So what or who is The Dashboard Spy? As his about page states, The Dashboard Spy is just a guy interested in the design of enterprise dashboards. He could not find any executive dashboard design source books (or even screenshots of real business dashboards) and so set about creating his own. Finally convinced to post his extensive collection of dashboard screenshots online, he was amazed to find how popular it has become. If you have a nice screenshot of a digital dashboard, balanced scorecard, or any business intelligence graphic to share, please send an email to info _at_ Also check out The Dashboard Spy’s favorite books on business dashboards.

PS: If you find yourself part of an enterprise dashboard effort, you must study Enterprise Dashboards: Design and Best Practices for IT, the only book on actually implementing enterprise dashboards.

The Dashboard Spy Business Intelligence Dashboards Blog

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